This website information is provided for general informational purposes and should be reviewed with qualified legal counsel for jurisdiction-specific requirements.
Scope
This Privacy Policy applies to personal information collected through the ExcelyTech marketing website at https://excelytech.com (the “Site”), including when you submit a contact or inquiry form, communicate with us by email, or otherwise interact with the Site.
It does not replace contractual privacy terms, data processing agreements, or service-specific notices that may apply if you become a customer. Those documents govern the handling of production data and managed services.
Information we collect
Depending on how you use the Site, we may collect the following categories of information:
Information you provide
When you use our contact or inquiry forms (when enabled and configured), you may provide details such as your name, business name, email address, phone number, country or region, subject or topic of interest, and the content of your message. You may also provide similar information if you email us directly using addresses published on the Site.
Device and browser information
Like most websites, our hosting infrastructure and any analytics or security tools we configure may automatically receive technical data when you visit the Site. This can include IP address, browser type and version, operating system, device type, referring URL, pages viewed, and approximate date and time of access. We use this information to operate, secure, and improve the Site.
Cookies and similar technologies
The Site may use cookies and similar storage mechanisms as described in our Cookie Policy. As of the last updated date above, first-party analytics and marketing cookies are not enabled on this static Site unless explicitly configured in site settings.
Chat and live messaging
When live chat is enabled in site configuration (chatEnabled), the Site may load a third-party messaging widget from Tawk.to so visitors can start a conversation. Information you choose to share in chat is processed by that provider to deliver and support the conversation. For details about Tawk.to’s practices, see their published privacy documentation at tawk.to/privacy-policy. You can always reach us through the contact form or published email addresses without using chat.
Analytics
Web analytics (for example, measurement of visits and page performance) is not currently enabled unless configured in our site integration settings. When disabled, we do not intentionally deploy first-party analytics scripts that set tracking cookies on your device through the Site code.
How we use information
We use personal information for purposes that include:
- Responding to inquiries and scheduling conversations about our data protection and recovery services;
- Operating, maintaining, and securing the Site and underlying infrastructure;
- Understanding aggregate interest in our content and services when analytics is enabled and configured;
- Complying with applicable law and responding to lawful requests;
- Protecting ExcelyTech, our users, and the public from fraud, abuse, or security incidents related to the Site.
Legal bases and consent
Where required by applicable law, we rely on your consent (for example, when you submit a form or agree to optional cookies), performance of steps at your request before entering a contract, legitimate interests in operating and securing our business and Site, or compliance with legal obligations. You may withdraw consent for optional processing where applicable, subject to legal or contractual limits.
Cookies and similar technologies
Essential cookies or comparable technologies may be set by our hosting or content delivery providers to deliver pages securely and efficiently. Optional analytics or marketing cookies are not used unless enabled. See the Cookie Policy for current details and browser controls.
Disclosure and service providers
We do not sell your personal information. We may share information with service providers that help us host the Site, deliver email, process form submissions, provide security monitoring, or support analytics when enabled. These providers are authorized to use information only as needed to perform services for us and subject to contractual confidentiality and security expectations appropriate to the service.
We may also disclose information if we believe in good faith that disclosure is required by law, regulation, legal process, or governmental request, or to protect rights, safety, and security of ExcelyTech, our customers, or others.
Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including responding to inquiries, maintaining business records, resolving disputes, and meeting legal or regulatory requirements. Retention periods vary based on the type of information and how it was collected.
Safeguards
We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security of information submitted through the Internet.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to processing based on legitimate interests. You may also have the right to lodge a complaint with a supervisory authority where applicable.
To submit a privacy request, contact us at info@excelytech.com. We may need to verify your identity before responding. We will respond within timeframes required by applicable law where those apply.
You can control optional cookies through your browser settings as described in our Cookie Policy. You may opt out of non-essential email by using unsubscribe instructions when we send marketing messages, if and when such messages are sent.
International transfers
ExcelyTech serves organizations in Canada and the United States. Information collected through the Site may be processed or stored in Canada, the United States, or other locations where our service providers operate. Where required, we take steps designed to ensure appropriate protections for cross-border transfers consistent with applicable law.
Canadian privacy (PIPEDA overview)
For individuals in Canada, our handling of personal information is informed by the principles reflected in the Personal Information Protection and Electronic Documents Act (PIPEDA), including accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.
This summary is provided for transparency only. It does not represent a certification, audit result, or regulatory determination. Specific obligations may vary based on province, sector, and the nature of our relationship with you.
Policy updates
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the Policy was last revised. Material changes may be highlighted on the Site or communicated through other appropriate channels where required by law.
Contact us
Questions about this Privacy Policy or our privacy practices may be directed to info@excelytech.com. General inquiries may also be sent to info@excelytech.com.