Technology foundation

Proven technology. Applied with recovery in mind.

ExcelyTech uses proven backup and recovery technology as part of a service designed around protection, validation, and recovery readiness.

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WorkloadRecovery
  1. 01 Workloads Systems in scope
  2. 02 Protection Agreed approach
  3. 03 Technology Supporting platform
  4. 04 Validation Activity depends on scope
  5. 05 Recovery Requirements in view

A conceptual view of environment, protection scope, supporting technology, and recovery requirements.

The role of technology

Technology supports the service. It does not define it.

Arcserve ShadowProtect/SPX is the initial platform beneath ExcelyTech's data protection and recovery service. The platform supports the service; it does not set the business context or agreed scope.

Backup is not the outcome. Recovery is.

Platform capabilities depend on version and configuration. ExcelyTech's customer-facing service and methodology keep the environment, protection scope, and recovery requirements in view; specific activities and responsibilities depend on the agreed service.

See how the seven-stage method connects
Distinct roles within the service
Supporting platform
  • Provides technology beneath the service
  • Capabilities depend on product version
  • Behavior depends on configuration
  • Does not determine business context
  • Does not set service responsibilities

The platform is one layer of the service relationship.

ExcelyTech service
  • Owns the customer-facing service
  • Uses the seven-stage ExcelyTech methodology
  • Connects protection discussion to business context
  • Keeps recovery requirements in view
  • Defines activities through agreed scope

ExcelyTech owns the service relationship and methodology.

Service and technology hierarchy

ExcelyTech owns the service. Technology plays a supporting role.

The company, service, methodology, and supporting platform have distinct roles. The customer's environment and agreed scope shape how they fit together.

ExcelyTech service hierarchy Company • Service • Methodology • Technology
  1. 01

    Service provider

    ExcelyTech

    Owns the customer-facing service relationship.

    Company
  2. 02

    Service

    Data protection & recovery

    The customer-facing service organized around protection and recovery.

    Service
  3. 03

    Methodology

    Understand, Assess, Protect, Monitor, Validate, Recover, Improve

    A framework for discussing protection and recovery requirements.

    Seven-stage method
  4. 04

    Supporting technology

    Proven backup and recovery technology

    The platform layer beneath the ExcelyTech service.

    Technology
  5. 05

    Initial platform

    Arcserve ShadowProtect/SPX

    The initial technology platform documented for the launch.

    Supporting technology
ExcelyTech, its service and methodology, and supporting technology retain distinct roles.

What shapes the fit

Technology details depend on the environment and scope.

The relevant platform capabilities should be considered in the context of the product version, customer environment, and agreed service.

01

Version & configuration

Available capabilities and behavior depend on the version and configuration of the supporting platform.

02

Customer environment

The systems, data, and recovery requirements involved shape the technology discussion.

03

Agreed service scope

Specific activities and responsibilities are determined by the agreed service scope.

Specific platform capabilities, service activities, and responsibilities should be confirmed for the version, environment, and agreed scope.

The service

The software is the tool. ExcelyTech is the service.

ExcelyTech owns the customer-facing service relationship and methodology. Arcserve ShadowProtect/SPX is the initial supporting platform; service activities and responsibilities depend on the agreed scope.

Supporting platform
  • Platform capabilities Product behavior depends on the version and configuration in use.
  • Technology role The platform supports the service but does not define its business context or scope.
  • Service boundaries Software capabilities alone do not set customer or provider responsibilities.
ExcelyTech service
  • Customer-facing service ExcelyTech owns the data protection and recovery service relationship.
  • Seven-stage methodology Understand, Assess, Protect, Monitor, Validate, Recover, and Improve frame the service approach.
  • Agreed scope Specific activities and responsibilities are established for the agreed service.
  • Recovery context The business environment and recovery requirements stay part of the discussion.

ExcelyTech owns the service. The platform supports it. Arcserve ShadowProtect/SPX is the initial supporting technology; the service scope defines the work and responsibilities.

The ExcelyTech method

Seven stages keep protection and recovery in view.

Understand, Assess, Protect, Monitor, Validate, Recover, and Improve name the framework. Specific activities and responsibilities depend on the agreed service scope.

  1. Understand

    Begin with business and technical context.

  2. Assess

    Identify risk and recovery requirements in scope.

  3. Protect

    Establish protection suited to the agreed scope.

  4. Monitor

    Maintain visibility as the environment changes.

  5. Validate

    Examine recovery points and restore paths within scope.

  6. Recover

    Keep restoration requirements and responsibilities in view.

  7. Improve

    Strengthen readiness from tests, incidents, and change.

“Backup is not the outcome. Recovery is.”

Explore the full ExcelyTech methodology

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Talk through your systems, current protection approach, and recovery requirements.

Discuss Your Recovery Readiness